Every guest and every Cape Town stay is different.
For personalised assistance, simply share your travel dates, number of guests, preferred areas, budget and any important requirements. We’ll use our local knowledge to recommend the most suitable available villas and apartments for your stay.
Whether you need ocean views, a child-friendly home, no stairs, heated pool or somewhere close to the beach, we’ll help you narrow down the best options based on your requirements and budget.
Yes. We carefully check the rates supplied for your dates to ensure that our quotations remain current and competitive.
Our aim is to offer the same or better value than comparable public booking platforms for the same property, dates, number of guests and booking conditions.
If you find a lower publicly advertised rate, send us the details and we’ll gladly check it for you.
Most bookings require either a refundable security deposit or a smaller non-refundable damage waiver.
Many properties use Truvi for secure guest verification and damage protection. Where Truvi is not used, a refundable security deposit will be arranged directly with you before arrival.
The amount and available options differ between properties and will always be confirmed with your booking.
You can read more on our Security Deposits and Guest Verification page.
No. We believe in clear and transparent pricing.
Your quotation and invoice will show the accommodation cost and any charges that apply to your booking.
Depending on the payment method and property, additional charges may include a booking fee, a 3% card-processing fee, Truvi charges or optional concierge services. A refundable security deposit may also be required, but this is separate from the accommodation cost and is returned after your stay, subject to the applicable conditions.
If you are ever unsure about a charge, please ask us—we’ll be happy to explain it.
Once we’ve helped you find the right property and confirmed availability, we’ll send you a quotation and booking invoice.
A 50% deposit is generally required within 24 hours of receiving the invoice, unless different terms are specified in your quotation.
Your reservation is secured once the required payment has been received and we have sent you written confirmation.
For most bookings:
If you book after the applicable balance deadline, full payment will be required to confirm the reservation.
Your quotation and invoice will clearly show the amounts and payment dates applicable to your booking.
We accept:
We understand that plans can sometimes change.
For standard bookings, cancellations made 31 days or more before arrival forfeit the initial 50% booking deposit. Cancellations made 30 days or less before arrival forfeit the full booking cost.
Different cancellation deadlines apply to festive-season bookings between 15 December and 10 January.
Any property-specific conditions will be confirmed with your quotation. We also strongly recommend comprehensive travel insurance for added peace of mind.
Please read our complete Booking Terms & Conditions before making payment.
Standard check-in is from 2:00 PM, and check-out is by 10:00 AM.
A guaranteed early check-in or late check-out is subject to availability and generally charged at a half-day rental rate.
Where the property’s schedule allows, a smaller adjustment may occasionally be possible. Please wait for written confirmation before making travel arrangements based on an early arrival or late departure.
Our properties are offered primarily for private accommodation.
Some properties may consider a gathering or special occasion by prior arrangement, but written approval must be obtained before inviting visitors or making plans with suppliers.
Additional conditions, security or charges may apply depending on the property and the nature of the gathering.
Please read our Function and Event Policy or contact us to discuss what you have in mind.
Yes. Our concierge services are designed to make your Cape Town stay effortless and memorable.
We can assist with:
All services are subject to availability and may carry an additional charge.
We’re here to help throughout your Cape Town stay.
You’ll receive the relevant guest-support contact details before arrival. If you experience a problem at the property, please let us know as soon as possible so that we can assist.
We can also help with additional concierge arrangements, local recommendations and last-minute requests wherever possible.
