Terms & Conditions

Booking Terms & Conditions

Arrival & Departure

  • Standard check-in time is 2pm on the day of arrival.
  • Check-out time is before 10am on the day of departure.
  • We will try to accommodate all other arrival and departure times. If you have any special requests, please contact us to arrange this prior to the date of your arrival.
  • To guarantee early arrivals or late departures, an additional fee of half a day’s rental may be charged.
  • Upon check-in, you may be required to produce proof of identification and your credit card.
  • Should guests not check-out at the agreed time on the check-out date, the manager will be entitled to charge for the overstay at a rate of double the rate of their current stay, plus and any legal expenses incurred.

Payment terms

  • In order to confirm a reservation, a deposit payment of 50% is due within 24 hours of written confirmation of booking.
  • Balance payment of 50% is due 30 days prior to arrival.
  • For Peak Booking between 15 Dec and 15 Jan the balance payment of 50% is due 60 days prior to arrival.
  • We require a security deposit 10 days prior to arrival.

Security Deposit

Depending on the property, we offer the following solutions:

  • Superhog Verification: 1 Week prior to arrival, Superhog will send you a link to proceed with a non-refundable damage waiver of £35 (+-R700)
    If this is not completed prior to arrival, we will need you to provide a cash damage deposit.
  • Cash Deposit: We require the deposit to be paid 10 days prior to arrival.
    Refundable damages deposits range from R10,000+ depending on the property booked.
    – The funds are refunded accordingly within 48 hours of departure, this may take longer if we are awaiting quotes for repairs.
  • Credit Card Hold: On arrival we hold/freeze the amount on your credit card.
  • It is important to note that by agreeing to our terms and conditions, the guest authorises CTV to utilise their deposit to cover any breakages or damages to the property.

Ways to Pay

  • Local or International Bank/Wire Transfer
  • Credit Card: Please note this will incur an additional 3% processing fee.
  • Exchange4Free: No fees attached. This is the most affordable way to pay internationally: with zero international bank charges or commission and great exchange rates.

Smoking Policy

  • All our properties are strictly non-smoking. This includes cigarettes, pipes, cigars, hubbly bubblies and marijuana. Please note that any guests who smoke inside a property will be levied a R5,000 fine per incident. This is payable directly to your Host by Card Payment or Cash. Additional charges may be levied for professional upholstery, linen & curtain cleaning and sanitising.


  • The Tenant accepts liability for all minors and all visitors to the property. For more information or any queries, please contact us.

Events Policy

  • Our properties are for Accommodation purposes only. We do not act as a hosting venue nor are our properties intended for such use and our full policy on noise contraventions and rules is available to read here.
  • Note that all of our properties are in residential areas and loud music or noise after 11pm is not tolerated, by law.

Cancellation policy

  • All bookings will receive a full refund if cancelled more than 42 days (6 weeks) prior to the arrival date.
  • Bookings cancelled between 42 & 30 days prior to arrival, forfeit the deposit.
  • Bookings cancelled within 30 days of the arrival date, forfeit the full payment.

Refunds and waiver of cancellation policies are at the discretion of management and the ability to re-let the property. In the event that your cancelled dates are rebooked, CTV will charge an 20% booking fee and the guests will receive a refund for th balance.

We advise all clients to take out cancellation insurance.