Booking Terms & Conditions

Standard Terms & Conditions

Arrival & Departure

Payment terms

Cancellation policy

In the event of a cancellation the guest/agent must immediately notify CTV in writing. The cancellation date shall be deemed to be the date when such notice is received by CTV. In the event of cancellation, the following charges shall apply;

In the event of a Peak booking (any booking falling between 15 December – 10 January):

There shall be no entitlement to a refund in the event that the guest decides to stay for a shorter period than has been booked and paid for.

Cancelations due to Covid 19: Reservations made after March 14, 2020 will not be covered under any special cancellation policy. COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. The standard cancellation policy will apply.

We advise all clients to take out cancellation insurance.

Ways to Pay

Refundable Damages Deposits

Depending on the property we offer the following solutions:

Smoking Policy

All our properties are strictly non-smoking. This includes cigarettes, pipes, cigars, hubbly bubblies and marijuana. Please note that any guests who smoke inside a property will be levied a R5,000 fine per incident. This is payable directly to your Host by Card Payment or Cash. Additional charges may be levied for professional upholstery, linen & curtain cleaning and sanitising.

Liability

The Tenant accepts liability for all minors and all visitors to the property. For more information or any queries, please contact us.

Events Policy

Our Villas are for Accommodation purposes only. We do not act as a hosting venue nor are our properties intended for such use and our full policy on noise contraventions and rules is available to read here.

Note that all of our properties are in residential areas and loud music or noise after 11pm is not tolerated, by law.

Should you wish to hold a small function, our terms and conditions set out in this downloadable Events Memo, will have to be agreed to.